Privacy Policy

1.Introduction and scope

Josi Ride is the ride-hailing and dispatch service of Josi Transport and Logistics Nig. Ltd. This policy explains the information handled through our mobile application, website and supporting services for customers, riders and fleet participants.

It covers information you provide to Josi, information used to arrange and manage trips, and information exchanged with services used by the application. Third-party services also have their own privacy notices.

2.Information we collect

The information depends on your role and the features you use:

• Account and contact details: name, email address, phone number, password and account role. Profile information can include gender and a photo.
• Rider and fleet information: date of birth, address, licence and verification documents, vehicle details, bank account details and location information, where provided during onboarding or profile management.
• Location and trips: device location when requested, pickup and destination addresses and coordinates, saved addresses and landmarks, selected routes, ride amounts, statuses, timestamps, cancellation reasons and ride ratings.
• Payments: selected payment method, amounts, confirmation status, payment references and uploaded proof-of-payment images. A receipt may itself contain bank or other personal information.
• Technical records: authentication and security records, request IP addresses and browser/device user-agent information where recorded in audit logs, and error details in service logs.
• Information stored on your device: your sign-in token, notification preferences and copies of selected or captured photos. The website stores sign-in state in browser storage and uses a session cookie for dashboard access.

3.How we collect information

You provide information when creating or updating an account, entering trip details, selecting a saved address, submitting rider or fleet information, uploading an image, or contacting support. The application sends the information needed for those actions to Josi's services.

With your device permission, the application obtains a location fix or lets you take or choose a photo. Information is also created as trips, payment confirmations and account actions are recorded. Map and address services receive location or address information when their features are used.

4.How we use information

• Create and manage accounts, authenticate users and recover account access.
• Set pickup and destination points, calculate configured ride prices, arrange rides and display rider, vehicle and trip details.
• Record trip progress, cancellations, history, ratings and in-app updates.
• Review rider and fleet information, manage payment records and verify payment confirmations or receipts.
• Respond to support enquiries and investigate account, trip or payment issues.
• Restrict unauthorized access, limit repeated login attempts and investigate errors or suspicious activity using security and audit records.

5.Location permissions

Josi Ride requests location permission while you use the app to help determine a pickup point, show trip locations and nearby riders, and support map-based booking and navigation. The current implementation requests individual location fixes; it does not run a continuous background location tracker or request Always location permission on iOS.

The accuracy of a location fix depends on your device settings. You can allow, limit or withdraw location access in your phone's settings. Denying access can limit automatic pickup positioning and other location-based features; you can enter or select trip locations where the app offers that option.

Pickup and destination details submitted for a trip are stored as part of the trip record. Turning off device location permission does not remove information already submitted.

6.Payment information

The current customer payment workflow supports cash and bank transfer. Bank-transfer confirmation can involve uploading a proof-of-payment image for review by the assigned rider. Josi stores the payment amount, method, status and relevant confirmation or receipt details.

The implemented mobile ride payment workflow does not charge a payment card through an integrated card processor. Riders may provide bank account details for their profile and payment arrangements. Bank details visible in a transfer receipt are separate from a stored payment card.

Before uploading proof of payment, check that it does not contain unrelated personal information. Assigned trip participants can access the receipt for payment verification.

7.Sharing and third-party services

No advertising, dedicated analytics, or third-party crash-reporting SDK was identified in the reviewed application. This is not a statement that hosting, operating systems or map providers create no technical records.

Rider profile photos are made available through public image links. Private verification documents and payment receipts use separate storage/access handling. Avoid including sensitive information in a public-facing profile photo.

• Trip participants: customers receive their assigned rider's contact, photo and vehicle details. Riders receive customer and trip information needed for the booking. Relevant payment proof is available to the customer and assigned rider.
• Google Maps: the mobile application uses Google Maps to display maps and locations. Google receives information needed to deliver those services. When Google's route calculation is enabled, pickup and destination coordinates are sent to Google to obtain directions. Opening external Google Maps navigation passes the destination to Google.
• Device address services: address lookup and reverse geocoding use platform location/address services, which can receive the entered address or coordinates.
• Google Fonts: the website loads typography from Google. Font requests disclose normal connection information such as an IP address. The mobile font library can also fetch fonts when they are not available locally.
• Infrastructure: hosting and configured email delivery services handle information needed to operate Josi and deliver account messages. The production providers and processing countries are pending confirmation.
• External support links: choosing phone, email, WhatsApp or social links opens the selected provider or application. Information you send there is also subject to that provider's practices.

8.Data retention and deletion

Account, trip, payment, document and service-log records are stored by Josi. A confirmed retention schedule for these categories has not yet been published; this policy does not promise a fixed deletion period.

The current in-app Delete account action disables the account and ends the current app session. It does not automatically erase all profile information, trip or payment records, uploaded documents, photos or service logs. Copies of images and preferences may also remain on your device.

Contact us to request review of information you want deleted or corrected. A request is not a guarantee of immediate or complete erasure. The categories that can be erased, any records that must be retained, and request handling times need to be assessed and explained when responding to the request.

9.Security

The application uses authenticated access to account and trip services, hashed account passwords, login-attempt limits, and device secure storage for mobile sign-in tokens. Payment-proof downloads are restricted to the relevant customer or assigned rider and are served with private, no-store cache instructions.

These safeguards do not establish that every stored record, file, backup or log is encrypted. No system can guarantee absolute security. Keep account credentials private, protect your device and report suspected unauthorized access to support.

10.Your rights and choices

You can edit the profile fields available in the app, manage saved addresses, change in-app notification preferences, sign out and control location, camera and photo permissions through your device settings. Notification preferences do not by themselves create or control a native push-notification service.

You may contact us about access, correction, deletion or other privacy concerns. Describe the request and identify your account without sending your password or unrelated documents. We may need to establish which account and records a request concerns before handling it.

There is no self-service data-export feature in the current app. Disabling an account is different from erasing its stored data, as explained above.

11.Children's privacy

A service-wide minimum age and procedure for handling children's information have not yet been confirmed for publication. This policy therefore does not claim an age restriction, parental-consent process or automatic deletion procedure that the service has not established.

If you have a concern about a child's information held by Josi, contact us so the concern can be reviewed. Age eligibility and the handling of such requests must be clarified before this policy is treated as final.

12.International data transfers

Google and device platform services may process map, address or connection information outside Nigeria under their own terms and privacy notices. The current review does not confirm where every provider processes information.

Josi's production hosting and email processing locations, and the safeguards applicable to any cross-border transfers, remain to be confirmed. This policy does not claim that all information remains in Nigeria or that a particular transfer safeguard is in place.

13.Changes to this policy

Revisions will be published on this page with an updated date. Please review this page when you need the current explanation of Josi's information practices.

14.Contact us

Contact Josi about this policy, account information or a privacy request. Do not include your password, complete bank credentials or unrelated identity documents in an initial enquiry.